Resources
Resources
Frequently asked questions
After cancellation, your data will be stored for a maximum of 30 days. During this period, you can request to access your data. Once this period has expired, your data, including backups, will be permanently deleted.
Yes, your data is processed in accordance with GDPR. You can find out more here.
No, TimeTac is a cloud solution with the "Software-as-a-Service" (SaaS) model. That means you have a monthly subscription to the software, and your data is stored on our servers hosted in the EU.
No, you do not need any programming knowledge; TimeTac's functions are already preconfigured. Just select the settings that your company need using the interface.
No, TimeTac is a web-based software and therefore does not need to be installed. You can access TimeTac from any Mac, Windows or Linux device, via Android and iOS mobile apps or the clock in machine. You would just need a browser and internet access to start using TimeTac.
Integrations and API are available with the Enterprise plan.
If you add Premium Support to your subscription, our in-house support team is always ready to provide assistance via phone, live chat and email.
Pricing
Our knowledge base and the website chatbot are free of charge at any time.
If you pay for Premium Support in your plan, it is €0.75 per user per month when paying annually (or €0.90 per user when paying monthly); you will receive help from our competent in-house support team via live chat in the software, phone, and email during business hours.
Yes, if you decide to pay annually, you get two months free.
You pay for TimeTac per user and month. You can choose between monthly or annual payment. If you pay annually, you get two months free. The prices listed on the website apply unless other prices have been agreed individually.
Clocking in machines
Our clock in machines are available to rent for a monthly usage fee. The monthly costs vary depending on the device model, configuration level and total order cost. Discounts may apply. They also depend on the customisation and accessories you select.
The Evo Basic clock in machine is the ideal entry-level model for the price-conscious. It is perfect for simple clock in and out and breaks tracking in one location. The device is shipped with a power supply unit and wall bracket and is connected via a LAN connection.
Identification via key fob or fingerprint- Display 3.5" colour TFT with touch
- Housing 202 x 109 x 70mm (LxWxH), IP54 for front
- Connection via TCP/IP: LAN or optional WLAN, mobile radio
The Evo Smart clock in machine is our bestseller and offers optimum value for your time-tracking needs. This modern clock in machine has a larger touchscreen (5-inch display) and an accessible settings menu. It is shipped with a power supply unit and wall bracket and is connected via LAN.
- Identification via key fob or fingerprint
- Display 5" colour TFT with touch
- Housing 200 x 109 x 85mm (LxWxH), IP54 for front
- Connection via TCP/IP: LAN or optional WLAN, mobile radio
The Evo Advanced clock in device, our premium device, impresses with its high quality, comprehensive customisation and mapping of your requirements. The control panel can be completely personalised to meet individual requirements, and various options are available. The clock in machine is shipped with a power supply unit and wall bracket and is connected via LAN.
- Identification via key fob or fingerprint
- Display 4.3" colour TFT with touch
- Housing 270 x 140 x 80mm (LxWxH), IP54 for front
- Connection via TCP/IP: LAN or optional WLAN, mobile radio
Clock in machines transfer all bookings to the time recording system via the Internet. The following connection options are currently available: LAN (cable), WLAN and mobile data. Please note that an Internet connection must be provided by you (the customer).
RFID key fobs are required to register users at the clock in machine. Before you can register fingerprints, the key fob registration must be completed. Only then can you save the user’s fingerprint. Once this has been done, your team can continue to use their RFID key fobs to track their time or just their fingerprint, whichever they prefer.
No. Every device is configured according to your requirements and is ready for immediate use. However, you need an internet connection to transfer the bookings from the terminal to the time recording system.
No. Our clock in devices can only be rented.
If you need technical support for your rented device, please contact our support team using this contact form. Our support staff will decide whether a replacement or remote maintenance is necessary. If a replacement is needed, it will be sent to you by post. Once the replacement device has arrived, please return the non-functioning terminal with all its accessories to us.
